Our Security Protocols

Everything you want to know about how Shelter’s security works to keep your data safe.

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Securing your family’s future

Our security technology ensures only you and your Trusted Contacts can see what you store.

When you add something to your Shelter, it is encrypted before it’s even sent to our server. The only thing that can unlock it is your user account and the Trusted Contacts you’ve invited to access it.

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Our employees cannot see your data. Only you and your Trusted Contacts can.

Your browser encrypts your data using your master password and AES-256 encryption methods.
The encrypted data is sent to the server and stored there. It can’t be read by our employees because we don’t know your password.
When you log in, your encrypted date is sent back to the browser
Using your master password, the data is decrypted by your browser

How it Works

This is the core of our commitment. We adhere to a zero-knowledge security model, meaning that we can’t see, access, or decrypt your encrypted Shelter items.

Only you have the key — your unique master password — to unlock and decrypt your vault.

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When you invite a Trusted Contact:

You can set when they have access to your Shelter: either once they are confirmed or after a time period you set
They must accept the invitation to be your Trusted Contact
You must provide a final confirmation to make them a Trusted Contact

Securing Your Trusted Contacts

Your Trusted Contacts have view-only access to your Shelter, and follow the same security protocols as you. Their master password is also never stored on our servers.

If you invite your Trusted Contact to have immediate access, then they can view your Shelter as soon as they are confirmed.

If you set a time period for their access, then they must request access to your Shelter. If you do not respond to their request within the time period you set – in all likelihood, because you have died or are incapacitated – they are given access to your Shelter.

Everything you store in Shelter is accessible only to the people you choose – and no one else.

Learn more about Trusted Contacts

FAQs

Don’t see your question here? Reach out to us and we’ll be glad to help

Yes. Shelter’s platform is built upon a zero-knowledge architecture, meaning that we can’t see, access, or decrypt your encrypted Shelter items. You and your Trusted Contacts are the only people who hold the key to decrypt what’s in your Shelter.

Your master password secures everything that you add to your Shelter vault before it gets sent to our servers, and the only thing that can decrypt it is your master password.

The items in your Shelter vault are stored as unreadable jumbles of text that are meaningless to everyone except for and your Trusted Contacts.

No. The staff at Shelter cannot read the items in your Shelter; only you and your Trusted Contacts have the key to decrypt what you’ve stored. Our employees cannot read what’s in your Shelter.

Major password managers use the same architecture and security best practices as Shelter.

No, we cannot reset your password for you.

You must have your Recovery Code (provided to you when you Register) in order to reset your password.

Because you have invited and confirmed them, your Trusted Contacts are able to decrypt the items in your Shelter.

When you invite a Trusted Contact, you can require them to request access to your Shelter, along with a time period for your review. If you do not respond to their access request (likely because you are unable), they will be given access to your Shelter.

Your Shelter can be accessed by your Trusted Contacts. Your Shelter will stay open until your subscription ends, and if your Trusted Contact wants to take over the account to renew it, they can add their credit card and extend the subscription.

Yes! Even though all of your data is encrypted and we can’t even read it, we still delete it from our servers once your subscription ends.

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